The Anthropology of Shopping
Pack Underhill studies what is called retail anthropology, in which he tracks the habits of shoppers in order to learn the best way to convince them to make a purchase. His retail consulting firm, Envirosell, has helped big-name companies such as McDonald's, Levi Strauss, and Blockbuster to study their customers browsing and buying routines.
Other segments from the episode on March 26, 1997
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